Hot-line Support and Technical Queries
You may choose to become an Associate of Sucess Accounting Software Consultancy and keep your knowledge current by attending our courses and reading our technical updates.
Sometimes, though, it is also good to be able to confer with a fellow professional. We offer expert advice and assistance to the accountant in practice on those occasions when:
Sometimes, though, it is also good to be able to confer with a fellow professional. We offer expert advice and assistance to the accountant in practice on those occasions when:
- time is of the essence
- you are tackling something outside of your usual experience
- you are out of the office and your colleagues need technical support
If you think this service might be useful to you or your team members, why not contact us to talk over ?
Total Support - A Quick Look
- Highly trained support consultant.
- Calls are answered directly by friendly, knowledgeable advisors.
- 98% of callers have their queries answered in the first call.
- All your calls are logged to give advisors a better understanding of your queries.
- Calls are analysed for better training and service (knowledge base).
- You can contact advisors by telephone, fax or email.
- You get first news on upgrades and new products.
- You get first news on all training materials and courses.
- Keeps you informed of new versions and new products.
- Get answers quicker than you can read the manual.
- Enjoy lasting, trouble-free use of your software.
Professional Support
A telephone support affords you on-line support from our Customer Services team,
who are committed to solving each and every user query in the most timely and effective manner possible.
A telephone support contract is an invaluable tool, particularly for new users of the software,
as although software is extremely user-friendly, our Customer Services team are often able to quickly solve queries or provide "tips and tricks" on the spot.